Shipping Policy

1. Company Information

• Full Legal Name: Yiwu Loumeng Home Goods LLC.
• Registered Address: 3rd Floor, Building 2, No. 177 Tongyi Road, Yiting Town, Yiwu City, Zhejiang Province, China
• Legal Representative: Zhang Wenfeng
• Contact Email: support@delast.us
• Contact Phone: +86 15967947211
• Business Scope: Design, sourcing, wholesale, online sales, and cross-border trade of daily glassware, home essentials, maternal and baby products, and apparel accessories; authorized cross-border import/export trade of general goods (consistent with our business license, excluding items requiring prior approval).

2. Shipping Regions & Eligibility

• North America: United States (all states except restricted areas), Canada
• Europe: European Union (EU) member states, United Kingdom, Switzerland, Norway
• Asia-Pacific: Australia, New Zealand, Japan, South Korea, Singapore
• Other Eligible Markets: Specific eligible countries are clearly displayed at checkout.

3. Order Processing & Handling Time

• Standard Handling Time: 1–3 business days (Monday–Friday, excluding public holidays in China). This includes order verification, product quality inspection, safe packaging (especially for fragile glassware), and preparation for shipment.
• Processing Cutoff Time: Orders placed before 12:00 PM (GMT+8) will begin processing on the same business day; orders placed after 12:00 PM will start processing on the next business day.
• Special Notes for Glassware Products: As glassware (e.g., toothbrush cups, drink cups) is fragile, we conduct additional safety inspections (e.g., checking packaging integrity, confirming shockproof packaging) to ensure compliance with international transportation regulations, which may slightly extend handling time (no more than 1 extra business day).
• Order Verification: We reserve the right to delay processing for address verification, payment validation, or stock checks to ensure order accuracy and compliance.

4. Estimated Delivery Time

• North America: 7–15 business days (transit time)
• Europe: 10–20 business days (transit time)
• Asia-Pacific: 5–12 business days (transit time)

5. Shipping Costs & Calculation

• Cost Basis: Shipping costs are calculated at checkout based on destination country, order weight, package dimensions, and selected shipping method. For glassware, additional packaging materials (e.g., bubble wrap, foam, shockproof boxes) are used to prevent breakage, which may affect shipping weight and cost.
• Transparent Display: All shipping costs are fully displayed upfront on the product page and during checkout. No additional fees will be added after order confirmation.
• Shipping Methods: We cooperate with reliable international carriers (e.g., YunExpress, 4PX, DHL eCommerce) that have experience in shipping fragile goods (glassware) and can provide safe and timely delivery. Carrier options are clearly listed at checkout.
• Free Shipping: Any free shipping offers are clearly stated on product pages and at checkout, with full eligibility terms and no hidden conditions. If free shipping is offered, we ensure no hidden fees are added during checkout.

6. Customs, Duties & Import Taxes

• Buyer Responsibility: You are solely responsible for all import duties, taxes, customs clearance fees, and related charges imposed by the destination country. These fees are not included in the product price or shipping cost.
• Customs Documentation: We provide accurate, compliant commercial invoices and customs declarations for all international orders. For glassware products, we also include the necessary safety documents to facilitate customs clearance, as required by international transportation regulations for fragile goods. The HS code for our glassware is clearly stated on all customs documents to ensure smooth clearance.
• Customs Delays: Due to the fragile nature of glassware products, customs inspections may take longer than usual. We are not liable for delivery delays caused by customs inspections or non-compliance with the destination country’s import regulations.

7. Order Fulfillment & Risk Transfer

• Stock & Cancellation: We reserve the right to cancel orders due to stock shortages, pricing errors, invalid payment, or non-compliance with shipping regulations (e.g., orders to restricted regions). If an order is canceled by us, a full refund will be issued immediately (within 1–2 business days) to the original payment method.
• Shipment Confirmation: Once your order is shipped, we will send a confirmation email to your registered email address, including a valid tracking number. You can track the shipment status through the carrier’s official website or our Site.
• Risk Transfer: Risk of loss or damage to the products transfers to you upon carrier delivery confirmation. We are not liable for loss, damage, or theft of products after delivery is confirmed.

8. Lost, Damaged & Missing Packages

• Lost Packages: If the tracking information shows no update for 15 business days beyond the estimated delivery time, please contact us at support@delast.us. We will initiate a carrier investigation immediately. If the package is confirmed lost, we will either reship the order or issue a full refund (including shipping costs) at your option.
• Damaged Items: Glassware is fragile; if you receive damaged items, please notify us within 3 business days of delivery and provide clear photos/videos of the damaged product, packaging, and shipping label. We will verify the damage and resolve it by sending a replacement or issuing a full refund (including shipping costs) with no additional fees.
• Missing Items: If you receive an order with missing items, please report it to us within 3 business days of delivery, including your order number and details of the missing items. We will verify the issue and either reship the missing items or issue a partial refund.

9. Shipping Restrictions & Safety Compliance (Glassware-Specific)

• Product Safety: All glassware products are packaged in compliance with international shipping standards for fragile goods—using shockproof packaging materials, filling gaps to prevent breakage, and labeling “Fragile” on the outer box to remind carriers of proper handling. Our glassware meets international safety standards for daily use, with relevant test reports available upon request.
• Address Accuracy: You must provide a complete, accurate, and valid delivery address (no P.O. Boxes or military addresses). We are not liable for delays, non-delivery, or lost packages due to incorrect or incomplete address information provided by the buyer.

10. GMC & Legal Compliance

11. Policy Updates

12. Contact Us

• Email: support@delast.us
• Phone: +86 15967947211
• Address: 3rd Floor, Building 2, No. 177 Tongyi Road, Yiting Town, Yiwu City, Zhejiang Province, China